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We want you to be completely satisfied with our products. In the unlikely event one of our products does not meet your expectations, we will do whatever we can to solve your problem in a fair and ethical manner.
GreenLiving offers 30 days return policy. To be eligible for a return, your return products must be in their original packaging and unused.
Customer is responsible for return shipping and related expense.
To start a return, please email us at email@example.com and include your full name and order number.
How to return
- Please contact us through the Contact us page, or email us at firstname.lastname@example.org . Please include your order number and let our Greenliving team know about the issue and why you would like to return your product.
- Upon receipt of your exchange/return request, our customer service representative will email you the exchange/return instructions and the exchange/return address. Please follow the instructions to process the exchange/return.
- Pack your items carefully and return the product (in its original packaging) via a trackable mail service 15 days from the date of delivery to the address provided by our customer care representative.
- Once we receive the returned items, you will receive a refund within 7 working days . The refund does not include any postage charges you may have incurred when purchasing or returning the product.
To be eligible for a refund, please note the following conditions:
- Item damaged, defective or incorrect products: We want to make your experience as great as possible without having to make trips to the local post office to ship things back. Therefore we ask that you take a short video with your phone showing the defective item and send to us. We will try to help solve your problem. If it is defective, we will send you a replacement or issue you a refund (for refunds, shipping costs are non-refundable).
- Shipping address: Please double check before submitting your order. We cannot resolve any issues when given an incorrect shipping address. GreenLiving will no responsible for the cost due to the incorrect shipping address. All orders are shipped with a tracking number to ensure that the packages are delivered.
- Cancellations: We will make every effort to cancel your order as soon as you contact us with that request. However if your order was already shipped, we cannot cancel the order.
- You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.
- Any refunds will be processed immediately upon decision to the original payment method used when placing your order. The funds will be available to you depending on your bank’s processing time.
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